Wednesday, September 24, 2003

AOL pays for charging after cancellations

THE WASHINGTON POST reports that in an effort to stave off an Federal Trade Commission Probe, America Online has agreed to settle without admittance of guilt FTC charges that it treated subscribers unfairly by avoiding member cancellation requests and continuting to charge monthly fees to member credit cards.

Details of the consent decree include forcing AOL to send written confirmation of a cancellation and prohibits AOL from collecting further charges from subscribers who say they want to drop the service.


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